Reference

How pgas8 Handles Your Personal Information

When you open an account and transact through DANA, OVO, or GoPay, we collect certain information to keep your account secure and your payments moving.

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pgas8 How pgas8 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about how your data is handled, want to request access to the information we hold, or need to update something on your account, our support team is the direct path. Use live chat, email, or our in-app message channel — whichever fits how you work.

Team online

Live Chat

Open the chat widget from any page on your account. It connects you directly to our support team and is the fastest way to raise a data or account query.

Email Support

Send your privacy request or data inquiry to our support email. Include your registered account name so we can locate your record and respond accurately.

In-App Message

From the pgas8 mobile interface, tap the support icon in your account menu. Messages sent this way are linked to your session, which speeds up verification.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply account-level security controls and encryption across the data we hold. Below are the four areas that matter most to your account privacy — cookies, security, retention, and how to request changes.

Cookies and Session Tracking

We use session cookies to keep you logged in across your phone browser and desktop. Analytics cookies help us understand which pages load slowly on mobile so we can fix them. You can adjust cookie preferences in your browser settings at any time.

Account Security Measures

Your login is protected by OTP verification sent to your registered number. Account actions — like changing your linked DANA or OVO wallet — require re-authentication before the change takes effect, reducing unauthorised access risk.

Data Retention and Deletion

Active account data is retained while your account is open. On account closure, we keep only the minimum record required under applicable local regulations. You can request a full account deletion through our support channel once your balance is cleared.

Requesting Access or Changes

You have the right to ask what data we hold and to request corrections. Submit your request via live chat or email with your account details. We aim to respond and action verified requests within the timeframe local law sets.

Common Questions About Your Privacy on pgas8

These are the questions we hear most often about data, account privacy, and your rights. Each answer reflects how we actually handle information — not a generic policy summary.

We collect your name, contact details, and your linked payment method — DANA, OVO, or GoPay. Device and session data is also logged when you access your account from any browser or mobile app.

Transaction references are shared only with the payment processor needed to complete your deposit or withdrawal. No marketing or advertising partners receive your payment data.

Yes. Submit a data access request through live chat or email, using your registered account name. We will identify and share the data we hold in line with applicable local law.

Corrections to your name, contact number, or linked wallet — such as switching from OVO to GoPay — can be requested through live chat. Identity re-verification is required before changes take effect.

We retain a minimum record for the period required under applicable local data regulations. Beyond that requirement, your full account data is deleted once your account closure is processed and your balance is cleared.

We use session cookies for login continuity and analytics cookies for page performance. You can manage or disable cookies in your browser settings. Disabling session cookies may affect your ability to stay logged in on mobile.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.